Advanced analytics paired with evidence-based talent strategies to shape organizational performance and future growth.
Three decades of experience bridging the intersection of technology and human behavior to deliver actionable insights and measurable results.
I provide a holistic and people-centered approach to creating tailored solutions that enhance both business and workforce performance. By developing insights and innovations, I align workforce strategies with business objectives, which also fosters employee engagement and growth. My focus includes business analytics, learning innovations, data management and governance, employee experience, and engagement. I also emphasize measurement to gain a better understanding of both the workforce and customers.
Background Highlights & Industries
Analytics and Insights | Learning and Development | Talent Strategy | Change Management| Strategic Planning | Global HR | Data Science/ML/AI | HCM Strategy & Implementation (Oracle) | Learning Technologies
Healthcare | Insurance | Manufacturing | Chemical Products | Publishing: Web, Print | Information Products: Web, Print | Higher Education | Research: Experience (CX, EX), Learning, Health
Accomplishments and Career Experiences
Analytics and Insights
Led strategy for delivering people data and people reports across the enterprise of 400,000 employees. Improved adoption of data reports usage by 10%.
Led implementation of executive dashboards for daily goal tracking, talent movement, inclusive hiring and labor market alignment. In 1 year, mobility and redeployment improved 8%, and turnover trended down 1% year-over-year by delivering actionable, usable reports to decision makers.
Spearheaded customized workforce-business insight packages leveraging prediction, modeling, organizational network analysis, text analytics (machine learning), large language models (generative AI), and labor research. Speed to insight reduced 50%, and ability to take targeted action for specific businesses or populations improved 25% through more granular details.
Mentored and guided global team on statistics, consulting, storytelling, machine learning, generative AI, and data architecture.
Talent Strategy and Talent/Learning Development
Architected strategic workforce planning base measurement structures to evaluate success criteria for talent strategy.
Redesigned 360 development assessment and report visualization to align with global talent strategy and updated business strategy. Utilization improved 20% and satisfaction improved 25%.
Developed measurement and testing strategies for evaluating and implementing new leadership development profiles. This product was rolled out to 25,000 leaders and managers across the enterprise and became the foundation for leader and manager behaviors.
Guided online learning content development for personal health, managerial skills, and soft skills. All courses resulted in improved outcomes when compared with prior courses covering the topical areas.
Employee Experience and Customer Experience
Led development and implementation of continuous listening active and passive strategies and measurement to create stronger insight into employee behaviors and the employee experience. Feedback data was delivered 40% faster and improvement actions implemented in current quarters. Redesigned templates and strategy that tell the story of the data.
Aligned and linked employee measurement and actions with customer satisfaction metrics and NPS.
Integrated acquisitions across globe into employee experience, measurement, and action planning processes. Onboarded 26,000 Brazilian employees, 8,000 Portuguese employees, 20,000 other South American employees, and 35,000 in U.S.
Data Governance and Data Management
Implemented standards for data governance, product road maps, portfolio management, and product development.
Partnered with technology teams for iterative improvements in speed and stability of data pipelines.
Built out agile methodology and an agile practice across the analytics community. Improved speed to launch/product by 25%.
Partial Career History
Senior Director, Analytics, UnitedHealth Group and Optum, (2018 – 2024)
Director, Analytics; Human Capital Development, UnitedHealth Group, (2015 – 2018)
Senior Manager, Human Capital Learning Technology, UnitedHealth Group (2011 – 2015)
Research Coordinator, Instructional Designer, University of Minnesota, (2007 – 2011), while working on my PhD
Manager, Educational Technology, University of Minnesota (2002 – 2006)
Technology, Operations, Development Manager, West Group (now Thomson Reuters Legal) (1998 – 2001)
Education
University of MN: PhD Learning Technologies, MBA Management Info Systems, BS Chemistry; University of IL: MS Library & Info Science
Technology and Tools
Oracle, Taleo, PeopleSoft, Domo, PowerBI, Stata, SPSS, MS Office, Camtasia, HTML 5, Jira, Swift Kanban, Medallia, Qualtrics, Github, Anaconda
Languages
Native fluency: English; Read and write: German, Portuguese, Spanish